FAQ

Shipping Information: 

When can I expect my items to ship?

Our typical processing time ranges from 2 to 7 business days, depending on the item and the size of your order. We recommend placing your order in advance to ensure timely delivery, especially during busy seasons. For peak holiday periods, we provide order-by dates and estimated ship times. Please keep in mind that transit times may experience delays, particularly during adverse weather conditions or unforeseen circumstances beyond our control. Unfortunately, we are unable to issue refunds for orders delayed due to these conditions.

What should I do if my order arrives damaged or if an item is missing?

We take great care in packaging your items to ensure they arrive safely. However, if your order does arrive damaged or if an item is missing, please contact us immediately so that we can resolve the issue for you.

Can I track the status of my order? How do I do that?

Yes, you can track the status of your order. Once your order ships, you will receive a tracking number via email that you can use to track your package.

Do you ship internationally?

At the moment, we do not offer international shipping services. We apologize for any inconvenience this may cause and appreciate your understanding.

This is a gift. Can I add a personalized note?

Certainly! We would be happy to include a personalized note with your gift. Please include the message you'd like to include in the "notes to seller" section on the cart page during checkout.  We do not include price information on our packing slips.

Customization Options:

Can I customize my order beyond what is listed on the website?

Absolutely! We love helping you create personalized items that reflect your unique style and vision. Contact us to discuss customizations beyond our standard offerings.

Bulk Orders:

Do you offer discounts for bulk or wholesale orders?

Yes, we offer discounts for bulk and wholesale orders. Please reach out to us directly to discuss your specific needs and to receive a quote.

Product Care Instructions:

How do I care for my personalized items?

We provide care instructions with each order to ensure that your personalized items stay looking their best for years to come. If you have any questions about caring for your items, please don't hesitate to contact us.

Returns, Refunds, and Replacements:

What is your policy on returns and refunds?

Personalized Gallery guarantees our products. We will refund or replace any item that has a product defect or a manufacturing error. Shipping costs will be excluded from the refund. All refunds or replacements must be made within 30 days of receipt. Please email us at info@personalizedgallery.com if you have an issue with your order.

Can I return or get a replacement for personalized products?

We do not accept returns or provide replacements on personalized products unless there is a product defect or a manufacturing error. Please carefully review your personalization before submitting your order (check spellings, dates, names, and other personalization).

Can I change or cancel my order after it's been placed?

If you need to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request.  Unfortunately, we cannot change or cancel an order after it has been sent to production.

What should I do if my item arrives damaged?

If the item arrives damaged, please email photos within three days of receipt, and a replacement will be mailed to you. Please retain the box and contents for 10 days in case there needs to be an inspection.

Will I get a refund if my order doesn't arrive on time?

Items will not be refunded due to an order not arriving on time unless you purchased the expedited delivery option and the package is being delivered within the continental 48 states (prior approval required).

Privacy Policy:

How do you handle my personal information?

We take your privacy and security seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Bamboo Wood Characteristics

Understanding Bamboo Engraving Variations

At Personalized Gallery, we appreciate the natural beauty and uniqueness of bamboo, which is why we craft our products with this eco-friendly material. When it comes to engraving on bamboo, it's essential to understand that each piece may exhibit slight variations due to its natural characteristics. Here's what you need to know:

Natural Beauty:
Bamboo is renowned for its distinctive grain patterns and rich, earthy tones, making it an ideal choice for personalized products. However, these natural variations can also influence the engraving process, resulting in subtle differences in the finished appearance of each piece.

Engraving Process:
Our skilled artisans use precision engraving techniques to create your custom designs on bamboo surfaces. While we strive for consistency and accuracy in every engraving, the inherent characteristics of bamboo may cause slight variations in depth, tone, and clarity from one piece to another.

Unique Appeal:
Rather than detracting from the overall aesthetic, these subtle variations contribute to the individuality and charm of each engraved piece. Embrace the uniqueness of your bamboo product, knowing that no two items are exactly alike.

Quality Assurance:
Rest assured that we uphold rigorous quality standards to ensure that every engraved product meets our exacting criteria. While we cannot guarantee identical engraving results across all pieces due to the nature of the material, we take pride in delivering exceptional craftsmanship and attention to detail.

Customer Satisfaction:
Your satisfaction is our utmost priority. If you have any concerns about the engraving variations on your bamboo product, please don't hesitate to reach out to us. We're committed to addressing any issues promptly and ensuring that you're delighted with your purchase.

Celebrate Uniqueness:
Celebrate the natural beauty and character of your personalized bamboo product, knowing that its subtle engraving variations are a testament to its authenticity and artisan craftsmanship.

If you have any further questions or require assistance, feel free to contact us at info@personalizedgallery.com. We're here to provide personalized support and guidance every step of the way!

Contact:

I need more help.  How can I contact you? 

You can reach us via email at info@personalizedgallery.com or by phone at 214.564.8321. Simply ask for Kim, and we'll be happy to assist you further.